Returns and Repairs Form

returns and repairs

If your Aviom product needs to be returned or needs repair*, please complete the form below. If a return is required, Aviom will contact you within two business days with your Return Authorization (RA) number. This RA number MUST be written on the outside of the box in which you are returning the unit to Aviom.

Please DO NOT send a unit back without an RA number as we will have no means to track it or verify receipt.

*Please note that legacy products built before 2006 with serial numbers lower than 50,000 can no longer be repaired at Aviom in compliance with the RoHS (Restriction of Hazardous Substances) laws. This applies to A-16, A-16II and A-16R Personal Mixers, AN-16/i, AN-16/i-M, AN-16/o, and does not apply to currently manufactured products.

All returns and repairs should be shipped to our corporate address.

Name

First

Last

Phone

If you need to add multiple products, click the 'Plus' sign to the right of the 'Serial Number' block.

Select a Product *

Serial Number

Date Code

Preferred Contact Method

Number Problem Date

Problem Description

Please include detailed info about how your Aviom gear is configured and the troubleshooting steps you have performed. List the mixing console being used, interface, and ALL Aviom components in use, not just the one needing repair. A list of steps that can be used to reproduce the problem is very helpful.

Return Address

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Personal Mixing at its best

Aviom's products are used in a range of mission critical, high-performance applications in both portable and fixed installations. Aviom markets include live sound reinforcement, broadcast, recording studios, houses of worship, theaters, schools, cruise ships, and post-production facilities worldwide.